Service for monitoring, tracking and reporting of any untoward incidents or events which may impact the performance & availability of the network.
Service for managing real-time incidents through a process of identifying, classifying, isolating, resolving and monitoring the progress of the incidents. Problem Management can help to proactively identify and resolve any recurring incidents based on the analysis of the earlier incident trends.
Service for standardizing the procedures required for doing any changes in the network. It will assist the customer to authorize, document and perform the required changes with the clear understanding on the potential risk or impact on the network.
Configuration management checks whether the changes made in the network has been recorded correctly and monitors the status of the same.